{"id":1918,"date":"2026-08-29T14:45:04","date_gmt":"2026-08-29T14:45:04","guid":{"rendered":"https:\/\/naqqal.net\/?page_id=1918"},"modified":"2026-08-29T14:52:27","modified_gmt":"2026-08-29T14:52:27","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/naqqal.net\/en\/refund-policy\/","title":{"rendered":"Cancellation and Refund Policy"},"content":{"rendered":"<article class=\"naqqal-legal\" dir=\"rtl\"><h1>Cancellation and Refund Policy<\/h1><p class=\"nq-policy-meta\">Version 1.0 \u2014 Effective Date 2026-08-29<\/p><p><strong>Platform Host:<\/strong> Munira Musa Ibrahim Al-Hadri Commercial Establishment, Commercial Name: Naqal, Commercial Register: 7048926815, Tax Number: 310873037700003. National Address: Kingdom of Saudi Arabia, Riyadh, Al-Awali District, Qais bin Muhsin. Contact: <a href=\"mailto:info@naqqal.net\">info@naqqal.net<\/a> \u2013 +966561383950.<\/p><h2>Before accepting the driver<\/h2><p>No fees before the driver accepts the order.<\/p><h2>After the driver accepts<\/h2><p>50%: Return rate after 15 days.<\/p><h2>After the driver arrives or the customer does not show up<\/h2><p>50%: Return rate after 15 days.<\/p><h2>Cancel service provider<\/h2><p>If the service provider cancels or fails to provide a suitable alternative, the amount paid for the unperformed part shall be refunded to the customer without prejudice to their statutory rights.<\/p><h2>Delay and non-execution<\/h2><p>If execution is delayed beyond the agreed-upon period, the customer has the rights prescribed by law, including cancellation in the cases determined by the E-Commerce Law. This does not preclude an alternative settlement explicitly agreed to by the customer.<\/p><h2>Refund method and duration<\/h2><p>The due amount will be refunded to the original payment method whenever possible within a period not exceeding 15 days from the approval of the refund, and the time it takes to appear may vary depending on the bank or payment provider.<\/p><h2>The claim<\/h2><p>Provide the order number, reason, and documents via <a href=\"https:\/\/naqqal.net\/en\/complaints\/\">Complaints and Claims Page<\/a>. This policy does not prejudice the statutory rights of the consumer.<\/p><\/article>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1918","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/naqqal.net\/en\/wp-json\/wp\/v2\/pages\/1918","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/naqqal.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/naqqal.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/naqqal.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/naqqal.net\/en\/wp-json\/wp\/v2\/comments?post=1918"}],"version-history":[{"count":1,"href":"https:\/\/naqqal.net\/en\/wp-json\/wp\/v2\/pages\/1918\/revisions"}],"predecessor-version":[{"id":1923,"href":"https:\/\/naqqal.net\/en\/wp-json\/wp\/v2\/pages\/1918\/revisions\/1923"}],"wp:attachment":[{"href":"https:\/\/naqqal.net\/en\/wp-json\/wp\/v2\/media?parent=1918"}],"curies":[{"name":"Wordpress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}