{"id":1919,"date":"2026-08-29T14:45:14","date_gmt":"2026-08-29T14:45:14","guid":{"rendered":"https:\/\/naqqal.net\/?page_id=1919"},"modified":"2026-08-29T14:52:27","modified_gmt":"2026-08-29T14:52:27","slug":"driver-agreement","status":"publish","type":"page","link":"https:\/\/naqqal.net\/en\/driver-agreement\/","title":{"rendered":"Driver Agreement"},"content":{"rendered":"

Driver and Transportation Service Provider Agreement<\/h1>

Version 1.1 \u2014 Effective Date 2026-08-29<\/p>

Platform Host:<\/strong> Munira Musa Ibrahim Al-Hadri Commercial Establishment, Commercial Name: Naqal, Commercial Register: 7048926815, Tax Number: 310873037700003. National Address: Kingdom of Saudi Arabia, Riyadh, Al-Awali District, Qais bin Muhsin. Contact: info@naqqal.net<\/a> \u2013 +966561383950.<\/p>

Eligibility and independence<\/h2>

The driver acknowledges being at least 18 years old, an independent service provider and not an employee of Naqil, and that no employment or agency relationship is established except to the extent of fulfilling the order.<\/p>

Licenses and vehicle<\/h2>

The driver must commit to having a valid ID, driver's license, vehicle registration form, insurance, and inspection, as well as the appropriate license for the activity and the vehicle according to the classification: transport services. Registered license number, if any: . It is prohibited to operate an unapproved substitute driver or vehicle.<\/p>

Appearance of orders before acceptance<\/h2>

Available orders that match the driver's service type are displayed to the driver. Before acceptance, the driver must review the service type, pickup or execution location, destination, details, and the displayed price or share. An order may be ignored before acceptance if the driver is not ready or unable to fulfill it.<\/p>

Accepting the order is a commitment to fulfill it.<\/h2>

By clicking accept order, the driver becomes obligated to head to the customer and execute the service.<\/strong> Therefore, the driver does not accept the request unless they are ready and able to execute it using the approved vehicle. Cancellation, no-show, or unjustified delay after acceptance may result in a warning, a deduction of operating fees, proven loss, or account suspension, after reviewing the incident, notifying the driver, and providing an opportunity to object. No arbitrary penalty shall be applied in the event of a documented breakdown, accident, or emergency that is reported immediately.<\/p>

Mandatory order execution steps<\/h2>
  1. Review the details and click accept only if you are ready.<\/li>
  2. Start moving and update the status to \u00abI'm on my way\u00bb.<\/li>
  3. Press \u00abArrived\u00bb only upon actual arrival at the location.<\/li>
  4. Execute the full service safely and protect the customer's property.<\/li>
  5. After the service is completed, ask the customer for the OTP verification code.<\/li>
  6. Enter the correct code to complete the request and have it counted towards your earnings.<\/li><\/ol>

    Cases must be updated truthfully and in a timely manner, and starting or ending a trip falsely is prohibited.<\/p>

    OTP verification code instructions<\/h2>

    The verification code is sent to the customer to prove service completion. Do not request it before execution, do not guess it, do not share it with anyone, and do not enter a code not received from the customer. If the code does not arrive or there is an issue, stop trying and contact Naqal support with the order number. Entering the code documents service completion and does not waive the customer's or the platform's right to review a complaint or evidence of a violation.<\/p>

    Cancellation and emergencies<\/h2>

    If execution is not possible after acceptance, the customer and Naqal support must be notified immediately, stating the reason and providing proof upon request. It is not permissible to leave the order unupdated or to communicate directly with the customer to arrange a cancellation or an amount outside the platform.<\/p>

    Compensation and settlement every 15 days<\/h2>

    The driver's share is 70% and the platform commission is 30% unless otherwise specified before acceptance. Dues are settled and transferred every 15 days for completed and verified orders only, after refunds, deductions, or verified settlements in accordance with this agreement. Any incomplete order or order not verified with an OTP code is not automatically counted until it is reviewed.<\/p>

    Behavior and privacy<\/h2>

    The driver is committed to respect, safety, non-discrimination, and non-abuse. It is prohibited to request an additional unapproved amount, to manipulate the system to complete the order outside the platform, to use customer data for anything other than fulfilling the order, or to operate an unapproved driver or vehicle. The geographic location is used during the task, for safety, and for dispute resolution in accordance with the privacy policy.<\/p>

    Incidents and damages<\/h2>

    The driver shall immediately report accidents, damage, or delays, preserve evidence, and cooperate with insurance and competent authorities. He bears his regulatory liability for violations, negligence, and what is not covered by insurance in accordance with the regulations and the contract.<\/p>

    Comment and termination<\/h2>

    Accounts may be temporarily suspended for safety verification, complaints, or license expiration, and terminated in cases of cheating, danger, or severe repetition, with an appeal path provided via support unless prohibited by the system.<\/p>

    The Declaration<\/h2>

    By agreeing, the driver acknowledges having read the instructions for accepting and executing orders, the OTP code, and the financial settlement, and understands that accepting an order is a commitment to execute it, and that recording this agreement is saved with the version number and date for evidentiary purposes.<\/p>

    Law and Conflict<\/h2>

    The regulations of the Kingdom of Saudi Arabia shall apply, and the competent authorities and courts in Riyadh shall have jurisdiction after an attempt at amicable settlement.<\/p><\/article>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1919","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/naqqal.net\/en\/wp-json\/wp\/v2\/pages\/1919","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/naqqal.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/naqqal.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/naqqal.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/naqqal.net\/en\/wp-json\/wp\/v2\/comments?post=1919"}],"version-history":[{"count":1,"href":"https:\/\/naqqal.net\/en\/wp-json\/wp\/v2\/pages\/1919\/revisions"}],"predecessor-version":[{"id":1924,"href":"https:\/\/naqqal.net\/en\/wp-json\/wp\/v2\/pages\/1919\/revisions\/1924"}],"wp:attachment":[{"href":"https:\/\/naqqal.net\/en\/wp-json\/wp\/v2\/media?parent=1919"}],"curies":[{"name":"Wordpress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}